Refund & Return Policy
Returns
At The HG Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unwashed, and unworn.
It must be returned in its original packaging with all tags attached.
A valid order number or proof of purchase is required.
Items returned without meeting these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
Products purchased during clearance, sale, or final sale.
Items that have been worn, washed, altered, or damaged after delivery.
Gift cards (if applicable).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review your request and arrange a replacement or refund where applicable.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable, except where the return is due to an incorrect or defective item sent by The HG Store.
Exchanges
We only replace or exchange items that are:
Defective or damaged.
Incorrectly shipped.
Different in size (subject to stock availability).
Please contact us before returning any item for an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake (wrong, damaged, or defective item).
For your protection, we recommend using a trackable courier service, as The HG Store is not responsible for returns lost during transit.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: hgofficialsstore@gmail.com
WhatsApp: +92 334 1673795